Customer Care Executive

Looking for a Customer Care Executive role in Mohali? Digitide Solutions Limited is hiring now. 30 candidates will be hired for this role. You can earn up to ₹28,000/month.

In the employer’s words

Customer Care Executive, Inbound Voice Process For Customer Service. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Punjabi, Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Inbound, Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Punjabi, Hindi, English

What the job involves

In this role, you will:

• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Salary and benefits

You will be paid ₹22,000 – ₹28,000 per month.

Job details

• Location: Mohali, Punjab
• Openings: 30
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Digitide Solutions Limited.