Customer Care Executive

Dr Itm Cx wants to bring on a Customer Care Executive for its Mohali team. You can earn up to ₹14,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Complaint handling, Active listening, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Pay and perks

You will be paid ₹13,000 – ₹14,000 per month.

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.

Job details

• Location: Mohali, Punjab
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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