Chat Support Executive

Start your next role as a Chat Support Executive with Epic Solutions in Malad, Mumbai. Freshers can apply. 30 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• You are calm under pressure and polite

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status.

Pay and perks

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Malad, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: Female - Morning Shift 9:00 AM to 6:00 PM, 10:00 AM to 7:00 PM, 11:00 AM to 8:00 PM & Male - Night Shifts Only (5pm 2am
• Work mode: Work from office
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Epic Solutions.