Chat Support Executive

Looking for a Chat Support Executive role in Andheri, Mumbai? Firstmeridian Global Services Private Limited is hiring now. The pay goes up to ₹30,000/month. There are 10 open positions.

Note from the employer

Role & Responsibilities Customer Support (Chat Process/ Blended )Job Location : Marol Naka -Andheri Shift Timing : 8:30 Am To 9Pm (Any 9 Hours Shift- Rotational )Rotational Week Off 6Days Working Work From Office Min Qualification :Hsc / 12Th Pass Excellent Communication Must. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : English

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Domestic, English
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: English

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Andheri, Mumbai, Maharashtra
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Firstmeridian Global Services Private Limited reviews applications regularly.