Customer Care Associate (Cca)

Five Splash Infotech Private Limited wants to bring on a Customer Care Associate (Cca) for its Turbhe, Mumbai team. There are 30 open positions. You can earn up to ₹20,000/month. No experience? You can still apply.

Note from the employer

We'Re Hiring!Customer Support Officer (Non-Voice (Chat) Process)Join Our Growing Team At Fives Digital And Be Part Of A Fast-Paced, Customer-Focused Environment!Position:Customer Support Officersalary: 18500 To 20000 In-Handlocation:5Th Floor, C-Block, Arihant Aura, Opp. Turbhe Station, Navi Mumbai-400703Shifts: Rotational Shifts &. Type : Inbound, Outbound, Sales

Pay and perks

You will be paid ₹18,500 – ₹20,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Inbound, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Sales
• You are patient and polite

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Job details

• Job location: Turbhe, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Work type: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Five Splash Infotech Private Limited today.