Customer Care Coordinator

Flight Despatch Courier & Cargo India is looking for a Customer Care Coordinator to join its team in Karol Bagh, Delhi. The team is filling 2 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Oversee The Transportation And Delivery Of Goods While Ensuring Cost-Efficiency. Coordinate With Carriers, Warehouses, And Clients To Maintain Smooth Supply Chain Flow. Monitor Inventory Levels And Resolve Shipment Issues. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer, Email | Basic Excel

Pay and perks

The salary for this role is ₹15,000 – ₹18,000 per month.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Basic Excel, Computer, Email
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Computer, Email
• Basic Excel
• You are polite and customer-first

What you will do

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Karol Bagh, Delhi, Delhi
• Work mode: Office-based
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Flight Despatch Courier & Cargo India.