Chat Support Executive

Looking for a Chat Support Executive role in Mansarovar, Jaipur? GMS Services is hiring now. There are 10 open positions. You can earn up to ₹29,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

What you get

Salary: ₹25,000 – ₹29,000 per month, based on skills and experience.

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are customer-first and calm under pressure

Position details

• Job location: Mansarovar, Jaipur, Rajasthan
• Work type: On-site
• Employment type: Full time
• Timings: Rotational Shifts &Rotational weekoffs
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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