Customer Care Associate (Cca)

Gms Services is hiring a Customer Care Associate (Cca) in Sector 58 - Noida, Delhi. Salary is up to ₹28,000/month. The team is filling 30 vacancies.

In the employer’s words

Min 6 Months Experience In Customer Support, Excellent Communication Skills, Graduation Mandatory. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : English

Day-to-day work

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• You'll meet quality, call-handling and satisfaction targets.

Salary

Salary: ₹24,000 – ₹28,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Domestic, English, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: English
• Someone polite and customer-first

Position details

• Location: Sector 58 - Noida, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Office-based
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30

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