Chat Process Executive

Ims India Manpower Solutions Private Limited wants to bring on a Chat Process Executive for its Scheme No 54, Indore team. Freshers can apply. There are 30 open positions. The pay goes up to ₹20,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Inbound, Outbound, International, Domestic | Languages : Hindi, English

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, International, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International, Domestic
• Languages: Hindi, English

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Job details

• Work location: Scheme No 54, Indore, Madhya Pradesh
• Work type: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to friday
• Openings: 30
• Job type: Full time
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ims India Manpower Solutions Private Limited.