Chat Process Executive

Ims India Manpower Solutions Private Limited is looking for a Chat Process Executive to join its team in Scheme No 54, Indore. The team is filling 30 vacancies. No experience? You can still apply. You can earn up to ₹20,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Candidate profile

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• Someone polite and customer-first

What the job involves

As a Chat Process Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Position details

• Location: Scheme No 54, Indore, Madhya Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 30

Apply today and take the next step in your career with Ims India Manpower Solutions Private Limited.