Chat Process Executive

Looking for a Chat Process Executive role in Mahalaxmi Nagar, Indore? Sarvasync is hiring now. You can earn up to ₹20,500/month. There are 10 open positions. Freshers can apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, Typing speed, Hindi and English
• Good English
• Freshers can apply
• Someone customer-first and calm under pressure

Salary

Salary: ₹14,500 – ₹20,500 per month, based on skills and experience.

Key responsibilities

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Position details

• Location: Mahalaxmi Nagar, Indore, Madhya Pradesh
• Job type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

Ready to start? Upload your resume and apply to Sarvasync today.