Customer Care Associate (Cca)

IndoHR Services has an opening for a Customer Care Associate (Cca) based in Andheri East, Mumbai. Salary is up to ₹26,000/month. There are 30 open positions.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Excellent Com Immediate Joiner 5 Day Working Must Be Graduate. 1 - 2 Years Experience Compulsory. | Type : International, Domestic, Outbound, Inbound, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Inbound, International, Mutual Funds, Outbound and Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Domestic, Outbound, Inbound, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate

Salary

You will be paid ₹22,000 – ₹26,000 per month.

Roles and responsibilities

As a Customer Care Associate (Cca), your work will include:

• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Job details

• Location: Andheri East, Mumbai, Maharashtra
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to IndoHR Services today.