Customer Care Associate (Cca)

IndoHR Services wants to bring on a Customer Care Associate (Cca) for its Andheri East, Mumbai team. 30 candidates will be hired for this role. The pay goes up to ₹25,000/month.

Employer’s description

Want Customer Care Experience Minimum 6 Month With Fluent English 5 Day Working 2 Rotational Off Salary 19 To 22K Inhand Immediate Joiner Must Be Graduate. 1 - 2 Years Experience Compulsory. | Type : Inbound, International, Domestic, Outbound, Sales, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Compensation

You will be paid ₹19,000 – ₹25,000 per month.

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Inbound, International, Mutual Funds, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International, Domestic, Outbound, Sales, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• A polite, customer-first attitude

Key responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Position details

• Job location: Andheri East, Mumbai, Maharashtra
• Openings: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by IndoHR Services.