Customer Care Officer

Join Indohr Services as a Customer Care Officer in Andheri, Mumbai. The team is filling 30 vacancies. You can earn up to ₹26,000/month.

In the employer’s words

Proces:- Customer Services- Voice Process, Required Graduation With 6 Month Of Exp In Bpo With Good Comms. Location :- Andheri Chandivali. Contact :- Simran -8779851917. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic, Mutual Funds | Languages : Hindi, English

Salary and benefits

Compensation: ₹21,000 – ₹26,000 per month.

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Mutual Funds and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic, Mutual Funds
• Languages: Hindi, English
• Someone customer-first and polite

Quick facts

• Job location: Andheri, Mumbai, Maharashtra
• Work mode: On-site
• Job type: Full time
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Indohr Services reviews applications regularly.