Customer Care Manager

A new Customer Care Manager role is open at Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd), Malviya Nagar, Delhi. The team is filling 2 vacancies. The pay goes up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Salary

You will be paid ₹20,000 – ₹30,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Job details

• Work location: Malviya Nagar, Delhi, Delhi
• Employment type: Full time
• Vacancies: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd) today.