Customer Care Manager

Sanjeevani Dairy Farms Private Limited has an opening for a Customer Care Manager based in Shalimar Bagh, Delhi. You can earn up to ₹45,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Manage The Customer Care Team To Achieve Service Excellence. Monitor Daily Operations, Team Productivity, And Service Levels.Handle Customer Escalations And Ensure Timely Resolution.Track And Improve Key Customer Service Metrics Such As Csat, Tat, Fcr, And Response Time.Develop And Implement Sops To Enhance Customer Experience And Opera. More Than 2 Years Experience Compulsory. | Type : Domestic | Marketing | Languages : English, Hindi

Salary and benefits

Salary: ₹35,000 – ₹45,000 per month, based on skills and experience.

What you will do

As a Customer Care Manager, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi and Marketing
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Domestic
• Marketing
• Languages: English, Hindi
• You are patient and customer-first

Job at a glance

• Job location: Shalimar Bagh, Delhi, Delhi
• Work type: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2

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