Customer Care Manager

Winzera Private Limited wants to bring on a Customer Care Manager for its Greater Noida (West), Delhi team. There are 2 open positions. You can earn up to ₹20,000/month.

In the employer’s words

Handle Customer Calls And Queries.Provide Accurate Information And Support.Resolve Basic Complaints And Issues.Follow Up With Customers When Needed.Maintain Call And Customer Records.Coordinate With Relevant Teams For Issue Resolution. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and calm under pressure

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Job details

• Location: Greater Noida (West), Delhi, Delhi
• Work type: Work from office
• Employment type: Full time
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Winzera Private Limited. It takes less than a minute.