Customer Care Manager

Vent And Smash Llp wants to bring on a Customer Care Manager for its Lajpat Nagar, Delhi team. You can earn up to ₹15,000/month. Great for first-time job seekers.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi, English

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English

Key responsibilities

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: Lajpat Nagar, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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