Customer Care Manager

Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd) is looking for a Customer Care Manager to join its team in Malviya Nagar, Delhi. There are 2 open positions. Salary is up to ₹40,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English | Type : Mutual Funds

Who can apply

• At least 2 years of relevant experience
• Education: Graduate
• Skills: English, Hindi, Mutual Funds
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Type: Mutual Funds
• Someone patient and calm under pressure

Pay and perks

Salary: ₹30,000 – ₹40,000 per month, based on skills and experience.

Key responsibilities

As a Customer Care Manager, your work will include:

• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Position details

• Location: Malviya Nagar, Delhi, Delhi
• Openings: 2
• Employment type: Full time
• Working hours: 10:00 AM - 6:00 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Jublee Dealers Private Limited (Jublee Dealers Pvt Ltd) today.