Customer Support Team Leader

Kg Invicta Services Private Limited is looking for a Customer Support Team Leader to join its team in BTM Layout, Bengaluru. The team is filling 10 vacancies. The pay goes up to ₹60,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• Someone customer-first and patient

Salary and benefits

You will be paid ₹55,000 – ₹60,000 per month.

Key responsibilities

• Follow call scripts and update customers on ticket status
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Position details

• Job location: BTM Layout, Bengaluru, Karnataka
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Kg Invicta Services Private Limited.