Customer Support Team Leader

Kg Invicta Services Private Limited is looking for a Customer Support Team Leader to join its team in Silk Board, Bengaluru. The team is filling 5 vacancies. Salary is up to ₹55,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Key responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Salary

You will be paid ₹50,000 – ₹55,000 per month.

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• A calm under pressure, patient attitude

Quick facts

• Job location: Silk Board, Bengaluru, Karnataka
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Kg Invicta Services Private Limited today.