Customer Care Manager

Start your next role as a Customer Care Manager with Maruti Susuki in Arumbakkam, Chennai. The pay goes up to ₹40,000/month.

Employer’s description

A Crm / Relationship Manager Role At Abt Maruti Involves Guiding Customers Through The Entire Car Ownership Journey, Ensuring High Customer Satisfaction, And Maximizing Net Promoter Scores (Nps) Through Exceptional Pre- And Post-Sales Service. More Than 2 Years Experience Compulsory. | Languages : English, Tamil

Compensation

Compensation: ₹30,000 – ₹40,000 per month.

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of English and Tamil
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: English, Tamil
• You are customer-first and polite

Position details

• Location: Arumbakkam, Chennai, Tamil Nadu
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Maruti Susuki.