Customer Care Manager

Rajalakshmicars Private Limited wants to bring on a Customer Care Manager for its Maduravoyal, Chennai team. 2 candidates will be hired for this role. Salary is up to ₹25,000/month.

Note from the employer

Crm (Customer Relationship Management) Roles Revolve Around Centralizing Lead Management, Automating Sales Pipelines, And Personalizing The Customer Journey From The First Showroom Inquiry Through Long-Term After-Sales Service And Vehicle Repurchases. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Compensation

You will be paid ₹20,000 – ₹25,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English and Tamil
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English
• Someone customer-first and calm under pressure

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.

Job details

• Job location: Maduravoyal, Chennai, Tamil Nadu
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2

Ready to start? Upload your resume and apply to Rajalakshmicars Private Limited today.