Customer Care Manager

Usha Fire Safety Equipments Private Limited (Usha Fire Safety Equipments Private Ltd) is looking for a Customer Care Manager to join its team in Ambattur, Chennai. Salary is up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Tamil, English

Salary

The salary for this role is ₹30,000 – ₹40,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Tamil
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Tamil, English
• Someone customer-first and patient

What the job involves

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Work location: Ambattur, Chennai, Tamil Nadu
• Openings: 1
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Usha Fire Safety Equipments Private Limited (Usha Fire Safety Equipments Private Ltd) reviews applications regularly.