Customer Care Manager

Veva Toys Global Private Limited is hiring a Customer Care Manager in Red Hills, Chennai. There are 5 open positions. You can earn up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi

Skills and qualifications

• At least 2 years of relevant experience
• Education: Graduate
• Good knowledge of Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi
• You are patient and polite

Compensation

Compensation: ₹25,000 – ₹30,000 per month.

Key responsibilities

• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Red Hills, Chennai, Tamil Nadu
• Work type: On-site
• Job type: Full time
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Veva Toys Global Private Limited. It takes less than a minute.