Customer Care Officer

Start your next role as a Customer Care Officer with Mobitronics in Vashi, Mumbai. You can earn up to ₹15,000/month.

Employer’s description

Customer Service Support In Samsung Authorised Service Center .Calls Attend Karna. Attend Incoming Customers At Reception. Email / Back Office Work. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Complaint handling, Verbal communication, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Day-to-day work

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

What you get

Compensation: ₹12,000 – ₹15,000 per month.

Job at a glance

• Work location: Vashi, Mumbai, Maharashtra
• Working hours: 10:00am - 7:30pm | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 1
• Job type: Full time

Click Apply to send your profile to Mobitronics. It takes less than a minute.