Customer Care Executive

Ms Facilities Allied Services Private Limited has an opening for a Customer Care Executive based in Mohali. Great for first-time job seekers. Salary is up to ₹11,500/month. The team is filling 11 vacancies.

Note from the employer

Customer Care Executive For Inbound Process. Type : Inbound | Languages : English, Hindi, Punjabi

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound and Punjabi
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi, Punjabi
• You are polite and patient

Your responsibilities

Here is what a typical day looks like:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.

What you get

The salary for this role is ₹10,500 – ₹11,500 per month.

Position details

• Location: Mohali, Punjab
• Vacancies: 11
• Working hours: rotational shifts
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Click Apply to send your profile to Ms Facilities Allied Services Private Limited. It takes less than a minute.