Customer Care Coordinator

Join Open Mind Services Limited as a Customer Care Coordinator in Sector 49 - Gurgaon, Delhi. There are 5 open positions. You can earn up to ₹22,000/month.

In the employer’s words

Rolls And Responsibilities Associate Will Be Responsible For Handling Incoming And Outbound Calls From Customers/Patients. Answer Calls Professionally To Provide Information About The Doctor'S Schedule, Hospital Services, Book And Cancel Appointments, Or Obtain Details Of Complaints. Keep Records Of Customer Interactions And Transactions, Recording. 1 - 2 Years Experience Compulsory. | Type : Outbound, Domestic | Languages : Hindi, English

Day-to-day work

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.

What you get

Salary: ₹20,000 – ₹22,000 per month, based on skills and experience.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Domestic
• Languages: Hindi, English
• You are calm under pressure and patient

Position details

• Job location: Sector 49 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Openings: 5
• Job type: Full time
• Shift: Rotational Shifts with Rotational Weekoffs
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Open Mind Services Limited today.