Customer Support Team Leader

Join Optizenith Global Solutions Private Limited as a Customer Support Team Leader in Devinagar, Bengaluru. The pay goes up to ₹35,000/month. There are 15 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Domestic, Inbound, Sales | Languages : Tamil, Telugu, Kannada, Hindi, English

What you will do

As a Customer Support Team Leader, your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Kannada, Outbound, Sales, Tamil
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Domestic, Inbound, Sales
• Languages: Tamil, Telugu, Kannada, Hindi, English

Quick facts

• Work location: Devinagar, Bengaluru, Karnataka
• Openings: 15
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Optizenith Global Solutions Private Limited. It takes less than a minute.