Customer Support Team Leader

Zest job hiring India Pvt Ltd has an opening for a Customer Support Team Leader based in Bapuji Nagar, Bengaluru. Salary is up to ₹25,000/month. The team is filling 30 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Tamil, Telugu, Kannada, English, Hindi

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: Domestic, English, Hindi, Kannada, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Tamil, Telugu, Kannada, English, Hindi

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Compensation

You will be paid ₹23,000 – ₹25,000 per month.

Quick facts

• Work location: Bapuji Nagar, Bengaluru, Karnataka
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Zest job hiring India Pvt Ltd.