Chat Support Executive

Primus Actus Services is looking for a Chat Support Executive to join its team in Saki Naka, Mumbai. The team is filling 25 vacancies. Salary is up to ₹35,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Salary

You will be paid ₹25,000 – ₹35,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone polite and patient

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Saki Naka, Mumbai, Maharashtra
• Interview timings: 9:00 AM - 7:00 PM | Monday to Saturday
• Timings: 9:00 PM - 5:00 AM | Monday to Saturday
• Vacancies: 25
• Employment type: Full time
• Work type: On-site

Apply today and take the next step in your career with Primus Actus Services.