Customer Care Associate

Pupai Enterprise wants to bring on a Customer Care Associate for its Diamond Harbour Road, Kolkata team. Freshers can apply. There are 16 open positions. Salary is up to ₹18,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Bengali, Hindi, English

Compensation

You will be paid ₹15,000 – ₹18,000 per month.

What you will do

In this role, you will:

• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• Someone calm under pressure and customer-first

Job details

• Work location: Diamond Harbour Road, Kolkata, West Bengal
• Employment type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 16
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Pupai Enterprise today.