Customer Care Officer

Shield Auto Glass Limited has an opening for a Customer Care Officer based in MG Road - Gurgaon, Delhi. The pay goes up to ₹23,000/month. The team is filling 3 vacancies.

In the employer’s words

Shield Autoglass Limited, Also Known As Ais Windshield Experts, Is The First And Only Network Of Specialized Repair And Replacement Centers For Automotive Glass In India. The Company Is A Subsidiary Of Asahi India Glass Limited, The Largest Integrated Glass Company In India. Ais Windshield Experts Has A Network Of 100+ Service Centers Spread Across. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

Salary: ₹20,000 – ₹23,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and customer-first

Your responsibilities

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Position details

• Job location: MG Road - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 3
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Shield Auto Glass Limited.