Chat Process Executive

Start your next role as a Chat Process Executive with Shine Services Group in Hi Tech City, Hyderabad. The pay goes up to ₹20,000/month. 20 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What you get

You will be paid ₹12,000 – ₹20,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Complaint handling, Active listening, Verbal communication, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Hi Tech City, Hyderabad, Telangana
• Work mode: Office-based
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Shine Services Group reviews applications regularly.