Chat Support Executive

Shine Services Group has an opening for a Chat Support Executive based in Turbhe, Mumbai. The pay goes up to ₹32,000/month. The team is filling 30 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Marathi, Hindi, English

Compensation

The salary for this role is ₹25,000 – ₹32,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: English, Hindi, Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• Someone calm under pressure and patient

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Quick facts

• Job location: Turbhe, Mumbai, Maharashtra
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Shine Services Group today.