Customer Care Associate

Join Shoppers Stop Limited as a Customer Care Associate in Malad West, Mumbai. There are 4 open positions. Salary is up to ₹16,000/month. Freshers can apply.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : English, Hindi

Who can apply

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of English and Hindi
• Basic English
• Freshers can apply
• Languages: English, Hindi
• Someone customer-first and calm under pressure

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What you get

Salary: ₹14,000 – ₹16,000 per month, based on skills and experience.

Position details

• Location: Malad West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 4

Ready to start? Upload your resume and apply to Shoppers Stop Limited today.