Customer Care Associate (Cca)

Sigma Staffing Solutions Private Limited is hiring a Customer Care Associate (Cca) in Sector 52 - Gurgaon, Delhi. Great for first-time job seekers. The pay goes up to ₹15,000/month. There are 30 open positions.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Hindi, English

Salary

You will be paid ₹14,000 – ₹15,000 per month.

Skills and qualifications

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• You are polite and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Work location: Sector 52 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Timings: 11:00 AM - :8 PM | Monday to Saturday
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Sigma Staffing Solutions Private Limited reviews applications regularly.