Customer Care Coordinator

Start your next role as a Customer Care Coordinator with Sita Crane Services in East Patel Nagar, Delhi. There are 4 open positions. Salary is up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Languages : Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Salary and benefits

The salary for this role is ₹16,000 – ₹20,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• You are customer-first and polite

Position details

• Job location: East Patel Nagar, Delhi, Delhi
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 9:30 PM | Monday to Saturday
• Vacancies: 4

Ready to start? Upload your resume and apply to Sita Crane Services today.