Customer Care Officer

SMI staffing services is hiring a Customer Care Officer in Kukatpally, Hyderabad. No experience? You can still apply. Salary is up to ₹20,000/month. 30 candidates will be hired for this role.

Note from the employer

Customer Care Officer.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Active listening, Verbal communication, Typing speed, CRM tools
• Good English
• Freshers can apply
• A customer-first, patient attitude

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Job at a glance

• Work location: Kukatpally, Hyderabad, Telangana
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Vacancies: 30

Apply today and take the next step in your career with SMI staffing services.