Customer Care Executive

Stellen Infotech Pvt. Ltd is hiring a Customer Care Executive in Mohali. You can earn up to ₹30,000/month. 5 candidates will be hired for this role.

In the employer’s words

Handle Customer Queries Via Calls, Emails, And Chats, Resolve Complaints Efficiently, Maintain Positive Client Communication, Update Crm Records, Coordinate With Internal Teams For Timely Support, Ensure Customer Satisfaction, And Prepare Daily/Weekly Support Reports. More Than 2 Years Experience Compulsory. | Type : Inbound, International | Languages : Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound and International
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, International
• Languages: Hindi, English
• A customer-first, patient attitude

What you will do

• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary and benefits

You will be paid ₹25,000 – ₹30,000 per month.

Quick facts

• Work location: Mohali, Punjab
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Job type: Full time
• Work type: On-site
• Vacancies: 5
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday

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