Customer Care Executive

The Retruit Company is looking for a Customer Care Executive to join its team in Sector 18 - Gurgaon, Delhi. Salary is up to ₹28,000/month. The team is filling 4 vacancies. Great for first-time job seekers.

Employer’s description

Roles & Responsibilitieshandle Flight Ticketing & Pnr Managementmanage Flight Bookings And Travel Reservationsprocess Refunds, Cancellations, Amendments And Booking Changesrespond To Customer Queries About Flight Bookings And Travelprovide Accurate Information And Effective Solutions. Type : Inbound, Outbound, Domestic, International | Languages : Hindi, English

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, International
• Languages: Hindi, English
• You are polite and patient

Salary and benefits

Salary: ₹17,000 – ₹28,000 per month, based on skills and experience.

What you will do

In this role, you will:

• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by The Retruit Company.