Chat Support Executive

Looking for a Chat Support Executive role in Thane West, Mumbai? Twiite Business is hiring now. Salary is up to ₹25,000/month. There are 25 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi and English, Typing speed, Active listening, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What you get

Compensation: ₹22,000 – ₹25,000 per month.

Job at a glance

• Location: Thane West, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Friday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Twiite Business.