Customer Care Associate (Cca)

Twiite Business is looking for a Customer Care Associate (Cca) to join its team in Navi Mumbai, Mumbai. There are 5 open positions. The pay goes up to ₹21,000/month.

Note from the employer

We Are Looking For Enthusiastic And Target-Driven Sales Executives To Handle Home Loan Inquiries And Assist Customers Throughout The Sales Process. 1 - 2 Years Experience Compulsory. | Type : Sales

What the job involves

As a Customer Care Associate (Cca), your work will include:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

What you get

You will be paid ₹18,000 – ₹21,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Someone customer-first and calm under pressure

Quick facts

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Twiite Business.