Customer Care Associate (Cca)

Verma Laminate Industries wants to bring on a Customer Care Associate (Cca) for its Mayapuri, Delhi team. The team is filling 6 vacancies. Salary is up to ₹25,000/month.

Employer’s description

Salary Trend For Customer Care Associate (Cca) In Delhi, Mayapuri With 6 Months - 4 Years Of Experience. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• Someone patient and polite

Compensation

Compensation: ₹20,000 – ₹25,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Mayapuri, Delhi, Delhi
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 6
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Verma Laminate Industries.