Customer Support Team Leader

Join Zest job hiring India Pvt Ltd as a Customer Support Team Leader in Vijayanagar, Bengaluru. 30 candidates will be hired for this role. You can earn up to ₹22,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English, Telugu, Tamil, Kannada, Hindi

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi, Kannada, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Telugu, Tamil, Kannada, Hindi
• Someone calm under pressure and patient

Pay and perks

The salary for this role is ₹20,000 – ₹22,000 per month.

Job at a glance

• Location: Vijayanagar, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Zest job hiring India Pvt Ltd.