Customer Support Team Leader

Join Zomato pvt Ltd as a Customer Support Team Leader in JP Nagar Phase 1, Bengaluru. The pay goes up to ₹25,000/month. Freshers can apply. There are 5 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Inbound, Outbound

What you will do

Your main tasks will be to:

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• You'll identify upsell opportunities where relevant.

Salary

Compensation: ₹18,000 – ₹25,000 per month.

What we are looking for

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with Inbound, Outbound
• Female Only
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• A customer-first, calm under pressure attitude

Job at a glance

• Location: JP Nagar Phase 1, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Vacancies: 5
• Work mode: Work from office
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Zomato pvt Ltd today.