Customer Service Manager

Looking for a Customer Service Manager role in Borivali West, Mumbai? Avant Garde Enterprises is hiring now. 5 candidates will be hired for this role. You can earn up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

What we are looking for

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Typing speed, Hindi and English, CRM tools, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• A patient, polite attitude

What the job involves

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Borivali West, Mumbai, Maharashtra
• Vacancies: 5
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday
• Timings: 10:00 AM - 8:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time

Ready to start? Upload your resume and apply to Avant Garde Enterprises today.