Customer Service Manager

A new Customer Service Manager role is open at Sri Sri Consultancy, Kandivali West, Mumbai. Salary is up to ₹40,000/month. The team is filling 5 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound | Languages : Hindi, English

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Outbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Hindi, English
• A calm under pressure, patient attitude

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What you get

Compensation: ₹30,000 – ₹40,000 per month.

Position details

• Job location: Kandivali West, Mumbai, Maharashtra
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Sri Sri Consultancy reviews applications regularly.