Customer Service Manager

Star Exim Management Consultancy And Services Pvt.Ltd wants to bring on a Customer Service Manager for its Sion East, Mumbai team. There are 2 open positions. Freshers can apply. The pay goes up to ₹32,000/month.

In the employer’s words

Approach Existing Customers And Explain The New Services Developed By The Company. Follow Up With The Customers Till They Convenience And Ready For New Services.Provide Necessary Information To The Customer Along With Commercial Proposal. Coordinate Between Operation Team And Customer For Smooth Execution Of Work.Follow Up Customer For Realization. Type : Outbound | Languages : Marathi, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: English, Hindi, Marathi, Outbound
• Female Only
• Good English
• Freshers can apply
• Type: Outbound
• Languages: Marathi, Hindi, English
• You are polite and customer-first

Compensation

The salary for this role is ₹25,000 – ₹32,000 per month.

Day-to-day work

As a Customer Service Manager, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Position details

• Job location: Sion East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 2
• Job type: Full time

Apply today and take the next step in your career with Star Exim Management Consultancy And Services Pvt.Ltd.