Customer Service Manager

Digital India Tech PVT LTD. has an opening for a Customer Service Manager based in Vasai Road, Mumbai. There are 2 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Manage Workflows, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. For More Detail Contact - 9503973095 - Victor. More Than 2 Years Experience Compulsory. | Languages : English

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• You are patient and customer-first

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job details

• Work location: Vasai Road, Mumbai, Maharashtra
• Employment type: Full time
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Work type: Work from office
• Interview: 10:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2

Apply today and take the next step in your career with Digital India Tech PVT LTD..